Computer Aided Dispatching Software Many of our customers will tell you how reliable our software solutions are. Although we offer a variety of solutions, our core applications consist of Computer aided Dispatch (CAD Software), Records Management (RMS Software), Report Writing Software, Jail Management Software (JMS Software) and NCIC 2000. From the moment a 911 call comes into a dispatch center, call takers and dispatch need a reliable tool capable of gathering and transmitting data to send a faster response. New World Enterprise CAD manages single or multi-jurisdictional dispatching activities for law enforcement, fire, and EMS.
Omnigo Computer Aided Dispatch delivers the speed, functionality and ease-of-use required for dispatch centers to efficiently execute on in-bound calls.
Multiple precincts allow dispatchers to work within an assigned precinct, while still having access to the shared resources of the entire agency. Dispatchers can quickly ascertain priorities and status of officers using our advanced Graphical User Interface (GUI) features. The Command Line Interface delivers familiarity, while next generation products feature touch-based experiences.
Each event contains all of the information required to track, including multiple persons, vehicles, locations and notes, as well as geographic information and a chronological log. The module also features call priority, unit recommendation, and address history.
Omnigo CAD module offers easy and quick onboarding using online help, while reducing errors by prompting dispatchers to enter the required information at every step. The module also offers quick reference lists of units, DSNs, status codes, telephone numbers, street directions and so on.
Omnigo CAD module offers interfaces to link agency CAD systems to the most frequently used Federal, State, regional and third party systems: including E911, Dispatch Map, Automatic Vehicle Location (AVL), Mobile Computing (Silent Dispatch), NCIC, Medical Alert and law enforcement and fire Records Management.
E911 Interface:
The E911 Interfaces to existing E911 systems to provide real-time ANI/ALI information from the E911 system to dispatch stations. Historical information is automatically saved in the CAD system without requiring manual data entry by dispatchers. When an E911 call is received, the E911 Interface automatically captures the information and places it into the CAD system as a pending call. This enables any agent to quickly process the call without retyping the caller's ANI / ALI information.
Dispatch Map:
Omnigo CAD Module has an Dispatch Map to provide geographic mapping capabilities. This displays all calls for service, E911 calls from the telephone company’s ANI/ALI, and agency GPS vehicle locations with configurable icons. Dispatchers can point to any call on the map to retrieve real-time dispatch information. In addition, the feature offers recommended routing plans, and the optimal units for dispatch on pending calls.
Dispatchers can benefit from features including:
Fully control zoom and pan functions on the map display
Simultaneously display multiple maps with customizable layers of information
Dispatch Monitoring:
Omnigo Dispatch Monitoring module provides real-time access to CAD information, allowing users to search CAD information, view live and historical CAD Event data, Activity Logs, the Contact/Business Directory, Phone List and related information.
CAD To RMS Web Service:
This interface allows dispatch centers to automatically send the CAD event data to one or multiple Omnigo Records Management systems, obtaining the next sequential report number from the responsible agency’s Records Management software and send the entire event to the agency and create the beginning of the report for the agency. This web service can eliminate the phone calls and reduce radio traffic to obtain response and arrival times and other pertinent data related to an event.
911
Smartly handle large call volumes to cut response time
This system is designed to handle large call volumes, even during the toughest disasters and most complex incidents. Send help faster to the people who really need it with geographically informed visual cues that identify duplicate ringing calls from the same area, especially during major events. Call takers recover valuable time by responding to misdials with an automated text instead of a phone call. Get deeper insight with instant access to critical caller location and history data with integrated CAD+911.
CAD
Integrated response plans across law, fire and EMS
Customize workflows and response plans for every agency you dispatch—law, fire and EMS. Send the right unit to the right place in the fastest amount of time with advanced recommendation capabilities. Save even more time and lives with the ability to locate lost cellphone callers with an outbound text. With the largest bench of talent driving our CAD’s development, it’s the last system you’ll ever buy.
Records
Enter once and access from anywhere with web-based RMS
Give your officers more time in the community by cutting their reporting time in half. With the customization you need, build your own forms, workflows, notifications, validations, data-collection modules and fast track your reporting. And web-based records mean no upgrades or server maintenance, ever, so your IT team can manage other priorities.
Mobile
Built for responder safety
Share information seamlessly between responders, dispatchers and supervisors. Place responders proactively where they’re needed. Use mobile mapping and intelligent routing to speed up navigation. Spend less time in the office writing reports and uploading digital evidence and more time out in the community.
Jail
Run even the largest correctional facilities like clockwork
Speed up your bookings by automating paperwork. Access data from arrests, warrants and prior incidents. Use real-time, accurate information to improve the way you classify and place inmates. Schedule activities, generate reports and track movement with automation. Stay compliant with NCIC- and state-mandated reporting systems.
Analytics
Make your briefings count
Make your internal briefings powerful by collecting and tracking the information that will help your team prioritize and strategize more effectively. Search CentralSquare’s national database for records outside your jurisdiction to get insight into your investigations. Use public crime mapping tools to connect with citizens.
Featured Resources
911 Computer Aided Dispatch Software Review
SITUATION
San Diego Fire-Rescue sought to replace archaic mobile display terminals in...
PROBLEM
California Highway Patrol (CHP) is a large team; in fact one...
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